Velvet Underground Helen Wiese

Quick Shipping and Professional Packaging

Our long-standing relationships with UPS FedEx DHL and other carriers around the world allows us to offer various shipping options. Our warehouse employees will pack each item according to our strict requirements. Your items will undergo an extensive inspection and will be properly secured before they are shipped. We deliver to thousands of customers each day across multiple countries. This shows that we're committed to becoming the biggest retailer online in the world. The distribution centers and warehouses distribution are situated in Europe and the USA.

Note: Orders that include more than one item will be assigned a processing date according to the item.

Before shipping, all ordered items will be thoroughly inspected. The majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

We don't manage the stock in our warehouse and factory. The actual levels of stock can change at any point. It is possible that the stock may run out after the order has been made.

Our policy lasts thirty days. We will not replace or refund your purchase after 30 days since the purchase.

The item cannot be used and in its original condition. You must have the item in its original packaging.