Solace Helen Wiese

Professionally packed and fast shipping

We offer a broad range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly skilled and will pack your goods in accordance to our exact and precise specifications. The goods you send us are checked thoroughly and properly secured before shipping. Every day we ship thousands of packages to customers across many countries. This shows how we're dedicated to being the largest online retailer in the world. There are distribution centers and warehouses in Europe as well as the USA.

Note: Orders that include more than one item are assigned a processing period depending on the item.

Prior to shipment, we examine the items ordered thoroughly. Most orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.

Returns

The inventory is always changing, and cannot be fully controlled by us due to the involvement of several parties including the factory and our warehouse. Stock levels can fluctuate at any moment. It is possible that inventory could run out once the order has been made.

Our policy is for 30 days. We will not replace or refund your purchase after 30 days since the purchase.

You can only return a product when it's unopened and in the same state as when you received it. It should also be returned in the original packaging.