Chalet in the French Alps Thomas DeLys

Professionally packed and fast shipping

Because of our long-standing relationship with UPS FedEx DHL as well as other major international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained to pack your goods exactly as per the specifications we offer. Prior to shipping, your goods will be carefully inspected and secured. We deliver to thousands of customers every day across different countries. This is a sign of our commitment to be the largest online retailer worldwide. We have distribution centers as well as warehouses across Europe as well as the USA.

Please note that orders with multiple items are given a processing time according to the specific item.

Before shipment, all ordered items will be thoroughly examined. The majority of orders will be delivered within 48 hours. Expected delivery times are between 3-7 days.

Returns

The stock is constantly changing and not fully managed by us because of the involvement of multiple different parties, such as the factory and our warehouse. The actual inventory may fluctuate at any time. Please understand it may happen that your order will be out of stock when your order has been made.

Our policy is valid for 30 days. If it's been more 30 days since the date you purchased your item and we're unable to offer you a complete refund or exchange.

To be eligible for a refund your item must be unused and in the same state as you received it. It should also be returned in the original packaging.